Full-Time Community Manager (Buffalo Grove, IL)
Position Title: Community Manager
Reports to: Director of Operations
Location: 25N Coworking in Buffalo Grove
The Role in A Nutshell: The Community Manager is the leader of 25N Coworking in their location hub. They are responsible for creating and maintaining 25N’s hospitality-focused culture and thriving brand presence within the space. They are the main point of contact for all 25N members, guests, and prospective members, and their varied and well-rounded skill set matches the variety of their role. They’re consistently doing whatever it takes to foster a comfortable, inviting, and productive environment for the 25N Coworking community.
Schedule/Availability: Full-time, 40 hrs. per week. Shifts fall between 9:00 am and 5:00 pm (some exceptions apply).
WHAT'S IN IT FOR YOU
Salary and quarterly bonus opportunities.
1 week of vacation time after 3 months, 2 weeks of vacation on the 1st & 2nd anniversary, and 3 weeks of vacation time on the 3rd and following anniversaries.
11 paid holidays per year.
5 days of paid sick time per year
2 days of paid volunteer time per year.
Full suite of healthcare benefits (Including medical, dental, vision, disability and life insurance)
401k Retirement Savings Plan
$1,000 annual stipend for ongoing training, wellness, and education
WHAT WE'RE LOOKING FOR
3-5 years’ experience in coworking or hospitality leadership. Commercial real estate experience is a plus
A proven track record of leading others with empathy towards common goals
You like helping people. You get a kick out of getting people to those aha! moments.
You are patient, level-headed, and cool under pressure.
You pay attention to the details, and stay focused so nothing falls through the cracks.
You're savvy with tech tools at intermediate to advanced levels (things like Microsoft and Google suite, Slack, Asana, HubSpot, Canva, etc.).
You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to adapt.
You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone.
You can take ownership of important issues, solve problems and lead effectively.
You leave your ego at the door and pitch in to get sh*t done. You’re up for doing things differently. You’re flexible and open to lending a hand where needed.
You want to join a team that works hard, supports each other and has fun along the way.
DUTIES + RESPONSIBILITIES
MEMBERSHIP MANAGEMENT
Design community initiatives to develop connections between members, like prompting member introductions, encouraging participation at events, and other community-wide communications.
Solve member-related issues to ensure a cohesive community.
Collaborate with the team on onboarding and off-boarding of members, and check in with members regularly.
Support member retention and conduct renewal conversations.
Be active on the Slack network daily in a creative way.
Manage mail services.
BUILDING OWNERSHIP RESPONSIBILITIES
Attend monthly Tenant Service Coordinator calls
Discuss property events/services that can be offered to all tenants in the building
Assist with the implementation of events/services across the portfolio
Site visits to other Millbrook properties could be necessary
Vendor contract negotiation for Millbrook tenant events and services
Approve billing for Millbrook tenant events and services
Assist with scheduling and coordinating Training Center meetings for Millbrook tenants
BUILDING OPERATIONS + FACILITY MANAGEMENT
Collaborate with building operations and maintenance teams to ensure quality level of member experience.
Conduct opening and closing processes per the Process + Procedure manual.
When needed, attend Millbrook team meetings
REPORTING + SALES
Manage all aspects of your location's sales flow, including: identify areas for growth and set your location’s sales strategy, conduct and/or schedule tours for prospective members, anticipate the needs of sales leads and communicate 25N’s offerings accordingly, manage leads timely and offer detailed and consistent follow-ups.
Generate reports on membership, sales, and marketing programs or others as requested.
Enter new membership information and updates; maintain coworking software.
Collaborate with the accounting team for monthly member billing and payment accuracy.
TEAM PARTICIPATION
Collaborate with our nationwide Community Management team via Slack, on monthly Community Manager calls, bi-weekly all-team calls, and building ownership calls.
HOSPITALITY + POINT OF CONTACT
Cover the front desk during business hours and/or designated hours.
Greet and check-in members and guests.
PHYSICAL REQUIREMENTS (these are essential for this role, but let us know if you have questions or have an accommodation request):
Lift and carry up to 30 lbs.
Move furniture, equipment, etc. up to 100 lbs with assistance. For example, move a desk with the help of a dolly and/or a co-worker.
Ascend and descend ladders and stairs.
Regularly access low/high spaces that may be at irregular angles, such as under a desk or high shelves.
Operate computer and office equipment, including coffee maker, laptop, keyboards, mouse, copy machine, AV meeting room equipment and similar.
Be standing and walking for at least 1 hour at a time, 2-3x per day
Work in loud, chaotic environments and/or in crowds during community events.
Maintain concentration and focus in a busy environment where people are coming and going.
Sound like a match made in heaven? Email your resume to hr@25ncoworking.com.