Part-Time Member Experience Coordinator (Schaumburg, IL)
Position Title: Member Experience Coordinator (Part-Time)
Reports to: Director of Sales + Launch
Collaborate with: Director of Events and Operations Coordinator
Location: 25N Coworking in Schaumburg, IL (HuddleUp and The Amara Club)
The Role in A Nutshell: As the Member Experience Coordinator at 25N Coworking's Schaumburg locations, you'll be the architect of our community's engagement and satisfaction. Working closely with the Operations Coordinators, and based primarily at our Amara Club's 11th floor, you'll orchestrate meaningful member connections through thoughtfully-designed events, personalized welcome experiences, and strategic retention initiatives. You'll split your time between crafting memorable member experiences—from orientation gifts to surprise-and-delight moments—and ensuring seamless hospitality at both our HuddleUp and Amara Club locations. This role is perfect for someone who thrives on creating exceptional experiences and building genuine relationships within a premium coworking community.
Schedule/Availability: Part-Time, up to 20 hrs. per week. Shifts fall between 8:00 am and 5:00 pm (some exceptions apply).
WHAT'S IN IT FOR YOU:
Base compensation (hourly rate)
Part-time PTO accrual overtime.
WHO WE'RE LOOKING FOR:
3+ years of experience in luxury hospitality or high-end member services
Natural talent for anticipating member needs before they arise
Proven track record of creating memorable guest experiences and building long-term relationships
Event planning expertise with an eye for sophisticated details and flawless execution
Excellent social intelligence and ability to connect with diverse professionals
Experience managing premium client expectations and handling feedback with grace
Strong sense of discretion and professional polish
Ability to maintain composure and deliver consistent service excellence even during high-energy events or challenging situations
Background in developing and executing community engagement programs
Passion for creating spaces and experiences that make members feel truly valued and connected
DUTIES + RESPONSIBILITIES:
COMMUNITY RELATIONSHIP MANAGEMENT
Design community initiatives to develop connections between members, like prompting member introductions, encouraging participation at events, and other community-wide communications.
Solve member-related issues to ensure a cohesive community.
Create regular touchpoints with members and develop the kind of trusted feedback loops that can inform retention/renewal conversations.
Support member retention and conduct “stay” conversations when nearing contract renewal.
Lead all member orientation efforts (assembling and handing out welcome boxes, introductions to other members, how to optimize their use of the space/member community, tours of facilities, etc)
Be active on the Slack network daily in a creative way.
Create in-person touchpoints with 3rd floor meeting room guests throughout the duration of their bookings (at least 1 connection point per booking), soliciting feedback and reviews as appropriate.
MEMBER EVENTS MANAGEMENT
End-to-end member event management for the community calendar of social events, business education, and networking for both floors, with a focus on 11th floor events.
Ideate with team to develop calendar of robust member events that bring value to the membership.
Manage member events budget. Source key vendor partnerships and negotiate contracts related to the production of events (catering, musicians, speakers, etc.)
Attend post-member-event debriefs with Director of Sales, Director of Events, and Operations Coordinator as needed.
Collaborate with the Marketing Team to ensure all member events and updates are promoted through email and/or social media
Host member events day-of: communicate with supervisor to ensure appropriate staff coverage, give direction to contracted vendors as needed, produce the flow of event, take on emcee role as necessary, connect with members throughout the duration of event to ensure satisfaction. Support with tear-down.
REPORTING + SALES
Report to supervisor on metrics related to:
Member retention
Attendance of member events
Member experience (# of reviews and overall rating)
Meeting room experience (# of reviews and overall rating)
Support your location's sales process, including: conduct and/or schedule tours for leads, anticipate the needs of leads and communicate 25N’s offerings accordingly, communicate with the sales team on lead information for timely follow-ups.
LEADERSHIP + TEAM PARTICIPATION
Collaborate with Operations Coordinator to ensure consistent desk coverage.
Collaborate with our nationwide Community Management team via Slack and on monthly Community Manager calls, and bi-weekly all-team calls.
HOSPITALITY + POINT OF CONTACT
Be the first and last point of contact as needed.
Cover the front desk during business hours and/or designated hours.
Greet and check-in members and guests.
Track attendance of members and guests.
PHYSICAL REQUIREMENTS (these are essential for this role, but let us know if you have questions or have an accommodation request):
Lift and carry up to 30 lbs.
Move furniture, equipment, etc. up to 100 lbs with assistance. For example, move a desk with the help of a dolly and/or a co-worker.
Ascend and descend ladders and stairs.
Regularly access low/high spaces that may be at irregular angles, such as under a desk or high shelves.
Operate computer and office equipment, including coffee maker, laptop, keyboards, mouse, copy machine, AV meeting room equipment and similar.
Be standing and walking for at least 1 hour at a time, 2-3x per day
Work in loud, chaotic environments and/or in crowds during community events.
Maintain concentration and focus in a busy environment where people are coming and going.
Sound like a match made in heaven? Email your resume to a.hanba@25ncoworking.com.